![]() ![]() She insisted I should be able to book it if the expiration date had not passed. ![]() ![]() She tried her best but seemed utterly confused about how Price Freeze works. I called Capital One and spoke with a representative. Especially since fares increased substantially and I was on the hook for over $300 for another flight. Normally, I’d let this kind of thing go, but the blatant dishonesty really bothers me. They didn’t even offer me another flight. I was offered a refund for the $75 “freeze” fee and nothing else. Once I clicked “continue,” a message appeared: “Saving travelers and checking availability.”Ī few seconds later, a message popped up stating there was no availability for three travelers on that flight. I hit “Continue to Booking” and checked off the traveler names. That’s a $243 price difference per ticket. It clearly showed the current fare had gone up to $1,439. Capital One actually displays the current fare vs. Today, I logged back into my Capital One Travel account to book those tickets. I froze a $1,196 fare, which would expire on June 18. It’s high season and award space is limited. On June 10, I searched for flights from San Francisco to London. Related: Dropping high-annual-fee credit cards My experience using Capital One Price Freeze You’re not actually securing a ticket or a price because if the fare goes up, Capital One can just choose not to honor the price. Sounds like a great trade-off for a $25 fee, right? In reality, Capital One’s “freeze” function is nothing short of a bait-and-switch. If that happens, the Capital One site claims you’ll get your $25 fee back or the option to book a similar flight. Since you’re only freezing a price and not the fare, there is a chance the flight won’t be available when you’re ready to book it. If the ticket price increases during those 12 days, Capital One will cover the difference up to $400 per ticket. You’ll pay about $25 or 2,500 miles per person. What is Capital One Price Freeze?Ĭapital One’s Price Freeze lets you secure the price of a flight for up to 12 days. Little did I know that it would end up costing me. I found a fare for $1,196 and decided to use the “freeze” function to secure it while finalizing my travel plans. The Capital One Travel portal not only had lower fares, but I could use my $300 Venture X travel credit to lower the cost. Award space has been nonexistent on the return, so a paid fare was the only option. I needed to book three tickets to London this summer. I’ve had a Capital One Venture X card for a year and recently decided to use Price Freeze for the first time. ![]()
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